A: Your order will be embarked in a parcel containing to 2 paperboards at the same time.It can take with 15 A 25 working days (according to the country), before you prenniez reception of your order on your premise.
Our forwarding days are Monday and Friday,Wednesday namely that all the payments are validated by our bank (SECUR@PAY) 3 days after your placed order, here a table of our send.
Days
Bank SECUR@PAY
Forwarding
Monday to order you
Payment Validated Thursday
dispatched Friday
Tuesday to order you
Payment Validated Friday
dispatched Friday
Wednesday to order you
Payment Validated Saturday
dispatched Monday
Thursday to order you
Payment Validated Sunday
dispatched Monday
Friday to order you
Payment Validated Monday
dispatched Wednesday
Saturday to order you
Payment Validated Tuesday
dispatched Wednesday
Sunday to order you
Payment Validated Wednesday
dispatched Wednesday
Please contact us if you will need others of information on your delivery.
What happens if the purchase is not deemed satisfactory?
We offer a 100% Customer Protection Guarantee. Should an issue arise, our customers are asked to contact us immediately at Cigarettediscount.org Problems can be resolved through open communication.
If you do not receive your order within 25 business days, this translates to 33 days, we will track your order. If your order is delayed and does not reach you within the indicated delivery timeframe we will start an official postal investigation. In such a case you will receive an investigation questionnaire containing a few basic questions. In case your order or parts of your order are missing you may qualify for a reshipment, a discount on your next order or a full refund. Note: to qualify for an amicable settlement you must comply with the conditions of our Fraud Prevention Policy. Failing to seek an amicable settlement with our Customer Support Team is a breach of the terms of your credit card. This may result in black-listings and fines. Again, contact us directly, we will help you in a timely manner.
If a problem is resolved in your favor, you will be provided with a refund that usually covers the price of the cigarettes. Money will be returned by being credited to your credit card. In some cases we have to take transaction costs, shipping charges and arrangement fees in account. If your shipment is misplaced or damaged, we guarantee a partial refund of your purchase price.
How do I return my order?
As prescribed by the law governing purchases by vpc, the buyer has 7 days to return the purchased product. The product must be intact and contained in its original box and the order number must be attached. The buyer will provide suitable packing. The cigarette boxes must not have been opened. Shipping costs will only be reimbursed to the sender if the product return is due to causes related to responsibilities of this web site. The buyer must inform that the package was returned in writing to our Customer Care Centre. Furthermore the buyer must enclose the order number. The buyer can also indicate the reason for rejecting the package. Any other information, complaints and remarks are welcome. The money will be reimbursed when the package is received back to our warehouse. The return address can be obtained from our Customer Care Center.
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